Refund policy


Last updated: [September 10, 2025]

We want you to be happy with your purchase. If something isn’t right, we’ll work with you to fix it.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at senpai@otaku4u.com.

Include:

  • Your order number
  • Photos of the damaged/incorrect item

Once approved, we’ll arrange a free replacement or full refund. In most cases, you may keep or donate the item — a return is not required.

No Returns for Change of Mind

Because our products are made to order, we do not accept returns or refunds for:

  • Change of mind
  • Wrong size ordered
  • Preference issues (e.g., “I don’t like the color/fit”)

How to Request a Refund (RMA Required)

Please email us at senpai@otaku4u.com before sending anything back.
⚠️ Unauthorized returns will not be accepted.

Refunds

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we confirmed your refund and you still haven’t received it, please contact us at senpai@otaku4u.com.

Non-Returnable Items

  • Gift cards
  • Items marked “Final Sale” at checkout

Questions

We’re here to help: senpai@otaku4u.com

 

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